Shipping Policy

1. Shipping countries

We ship to:

• Spain (mainland and Balearic Islands)
• United States
• Mexico
• Peru
• Chile

For now we do not ship to the Canary Islands, Ceuta or Melilla, because customs procedures would make delivery much longer.

2. Free shipping

Shipping is free on all orders to these five countries, with no minimum purchase. You'll see it reflected at checkout before you confirm your order.

3. Delivery times

• Processing: 1 to 3 business days. Orders placed on weekends or holidays are processed the next business day.
• Delivery: your order will arrive within a maximum of 15 days from confirmation, depending on country and city.

During high-demand periods (Black Friday, Christmas) or if the package is held at customs, delivery may take a few extra days. If that happens, we'll let you know by email.

4. Customs and import duties

Orders to the United States, Mexico, Peru and Chile may be subject to duties, import taxes or customs handling fees, depending on each country's regulations. These charges are not included in the product price or in the free shipping, and are paid by the recipient. They are usually paid to the carrier or to customs upon delivery.

We can't know in advance whether your order will incur these charges or how much they will be. If in doubt, we recommend checking with your country's customs office before purchasing.

5. Tracking and delivery

Tracking. When your order ships, we'll email you a tracking number so you can see where it is at all times.

Orders with several products. They may arrive in separate packages and on different days, at no extra cost to you.

Address. Please check your address carefully before confirming. If you make a mistake, email us as soon as possible at ovillarapro@gmail.com: if the order hasn't shipped yet, we'll correct it free of charge. If the package is returned because of an incorrect address, reshipping will be at your expense.

Not at home. If you're not home, the carrier will leave a notice or try to deliver again. Follow their instructions to collect it.

6. Issues and contact

Delays. If your order hasn't arrived within 15 days, email us and we'll check with the carrier. If after 30 days it still hasn't arrived, you can cancel the order and we'll refund the full amount.

Damaged package or wrong product. Send us a photo at ovillarapro@gmail.com within 7 days of delivery. We'll send you a replacement or refund your money, at no cost to you.

Lost package. If tracking shows the package has been lost, we'll send you a new one or refund you, whichever you prefer.

Contact. Ovillara · ovillarapro@gmail.com · Calle San Juan de la Peña 1, 3º centro, 22600 Sabiñánigo (Huesca), Spain.